Terms & Conditions

By shopping with Alveenawholesale, you agree to the following terms:

1. Orders & Payments

  • All orders must be fully paid before processing.
  • Prices are subject to change without notice.
  • Orders are confirmed only after payment is received.

2. Stockpiling & Pick-Up Policy

  • Customers may stockpile orders for a maximum of 7 days (1 week).
  • Within this period, you must either:
    • Pick up your order, or
    • Request delivery through our “Deliver My Order” service.
  • Orders not collected or delivered within 7 days will be resold. The value will be kept as store credit, which must be used within 30 days (1 month).
  • After 30 days, both the goods and money are forfeited. We will not issue refunds or accept claims.

3. Delivery

  • Delivery timelines may vary by location and logistics partners.
  • We are not responsible for delays caused by third-party delivery services.
  • Customers must provide accurate delivery information.

4. Returns & Exchanges

  • Goods once sold are not returnable or refundable, except in cases of defect or wrong item sent.
  • Issues must be reported within 48 hours of receiving the order.

5. Product Availability

  • Products are sold on a first-come, first-served basis.
  • If an item becomes unavailable after your order, we will notify you and provide an alternative or store credit.

6. Customer Responsibility

  • Customers are responsible for providing correct personal and delivery details.
  • We are not liable for issues caused by incorrect information provided.

7. Limitation of Liability

  • We are not responsible for damages, losses, or claims arising from misuse of goods, delivery delays, or events beyond our control.

8. Changes to Terms

  • We may update these Terms & Conditions when necessary. Customers are encouraged to review them regularly.

 

Frequently Asked Questions (FAQs)

🛒 How long can I stockpile my orders?

You can stockpile your orders for up to 7 days (1 week) only.
After 7 days, if you don’t pick up or request delivery, your items will be resold.

🚚 What happens if I don’t pick up after 7 days?

If you don’t pick up or request delivery within 7 days, we will sell your goods.
The money will be converted to store credit, which you can use to buy something else within 30 days.

⏰ What if I don’t use my store credit within 30 days?

After 30 days, both the goods and the money are forfeited.
We won’t issue a refund or accept any claims after this period.

📦 Can I request delivery instead of pick up?

Yes! You can use our “Deliver My Order” service on the website before your 7-day period ends.

🔄 Can I return or exchange a product?

We only accept returns if:

  • The item is defective, or
  • You received the wrong item.
    You must report it within 48 hours of receiving your order.

💰 Are prices fixed?

Prices may change at any time without prior notice. Your order is confirmed only after payment.

📍 Do you deliver anywhere?

Yes, we deliver across Nigeria. Delivery times depend on your location and our logistics partners.

⚠️ What if I give the wrong address or phone number?

Please double-check your details before submitting your order.
We are not responsible for issues caused by incorrect information.

🧾 Do you change your terms sometimes?

Yes, we may update our Terms & Conditions occasionally. Please check our website for the latest version.

❤️ Final Note

Please order only if you agree to these terms.
These rules help us keep things fair, organized, and stress-free for everyone.

Thank you for your patronage and support.